
Reports and Publications
Paul is an accomplished communicator and has written a broad range of documents from technical papers through to reports used for members of the board and stakeholders.
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Asia
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Australia
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Cambodia
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Canada
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Europe
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New Zealand
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Switzerland
Abacus International (Singapore)
- 'Abacus Interactive - Membership System Business Requirements and Architecture'
- 'Abacus Interactive - E-business and E-commerce Requirements and Architecture'
- 'Abacus Interactive - Hotel Retail System Business Requirements'
Asia Travel Network (Kuala Lumpur, Malaysia)
- Technical Architecture & Implementation Strategy for Looking and Booking Airfares System
Promisant Ltd
- Global Multi-Currency Credit Card Processing – Payment Architecture for the Airline Industry
- Global Multi-Currency Credit Card Processing – Overview of system capabilities
- System Architecture for Multi-Currency Credit Card Processing for Airline Web Sites, GDS and Travel Agencies
- Proposal for the provision of Multi-Currency Credit Card Processing Capabilities
- Credit Card Processing System Integration: Business Requirements Definition and System Architecture
Ergon Energy
- Travel Management Blueprint
- Corporate Travel Management Self Booking System – Business Requirements & System Specifications
- Corporate Travel Policies and Travel Safety / Security Guidelines
Adventist Retirement Villages
- Lotus Notes – Admission & Nursing Care Management System
ABEX Management
- VPN Recommendation, Budget & Implementation Strategies
QSI Payments
- Sabre Merchant Pay – Bank Emulator: Application Design Specification
- Sabre Merchant Pay – Billing System Functional Requirements Document
- Sabre Merchant Pay – Functional Requirements Specification
- Sabre Merchant Pay – Merchant Administration Requirements: Application Design Spec.
- Product Specification – GDS Payment Portal
- Product Specification – Airline Enterprise Payment Portal
- Position Paper – Multi-acquirer and multi-currency requirements
Gladstone Area Water Board
- Information Systems Strategic Plan – 1999 to 2001: Executive Summary
- Information Systems Strategic Plan – 1999 to 2001: Technical Architecture
Department of State Development
- Business Online – Technical Architecture
Federal Airports Corporation
- Corporate Information Systems Restructure – Airport Privatisation Information Systems Decentralisation Architecture for 2nd Stage Airports
Flight Centre Ltd
- System Analysis & Design Documentation for Corporate Travel System
- Flight Centre – IT 3 Year Strategic Plan
- Macintosh versus PCs – Comprehensive Evaluation & Case Studies with Travel Agents
- Ticket Centre Systems Architecture Recommendations
- Wide Area Network Selection And Implementation Recommendation
- Corporate Shop System Functional Specification
- Voice / Fax Integration Strategies
- Information Technology Budgets
- Information Technology’s 7 Year Vision for Flight Centre
IATA (Geneva, Switzerland and Sydney, Australia)
- LAN Implementation – Feasibility and Budgets
- Data Processing Centre Budgets
- Software Development Budgets
- Standard Software Development – System Abstract
- PC Implementation Standards
- LAN Implementation Guidelines
- Requests for Quotation (numerous)
- Problem Management: Procedures
- Change Control: Procedures
- Request for Service: Procedures
- Human Resources: Job Descriptions & Objectives
- Office Automation Network: Architecture and Implementation
- Board Reports to IATA Australia Airline Members
Krawma (Bong Thom), Cambodia
- OCTAL (Office Collaboration, Tasks, Activities and Library)
- User Guide
- Next Gen Architecture
- Sales and Marketing – Content & Brands Style Guide
- Standards and Procedures
- Management Reporting Templates and Guidelines
- Organization Chart & Company Structure
- Job Descriptions
- Staff Appraisal and Evaluation – Procedures & Forms
- Staff Attendance and Leave – Procedures & Forms
- Staff Training, Orientation, Development and Handover – Procedures & Forms
- Scrum & Agile Training
- Company Policies and Rules
- Templates – Memos, Letterheads, Emails, Product Roadmap
- Management Team – OKRs
New Day New Life
- Annual Reports
- IT Policies and Procedures
- Job Descriptions
- Media releases
- Newsletters to Donors and Supporters
- How to View / Add / Update Users in Office 365
Khalibre Pty Ltd
- Numerous job descriptions
- White Papers – Power of eLearning for Cross-Cultural Field Workers
- Product Roadmaps for eLearning SaaS Platform
- Product architecture & use case diagrams
- Weekly Sprint & Epic Planning Documents
- Learning Management System Requirements Documents for two major clients
- Platform Model – Infrastructure and Core Components
- eLearning System – Business Requirements Documents
- Development Staff – One year resource planning forecast
- Migration Plans for major software upgrade
- Quality Assurance – Procedures, Scripts, and Guidelines
- B2B and B2C Life Cycle Architecture for eLearning SaaS Platform
- Recommendation for DevOps Continuous Integration & Continuous Deployment (CI/CD)
- Payment Processing – Revised Strategy and Approaches
HOPE International School
- Numerous job descriptions
- Board Report – Recommendations & Requirements for becoming a charity
- IT Strategic Planning & Budgets
- HOPE North IT Infrastructure – Project Plans and Budgets
- Public Relations – Fundraising Campaigns
Digital Divide Data
- Laptop Policies and Procedures
- Internet Security and Usage Policies
- Data Archive Policy
- Data Security Policy
- Password Policy
- Staff Resource Planning and Budget Forecasts
- Monthly Budgets and Forecast reports by Project
- Numerous Job Descriptions
- Organization Restructure for Operations Group
Get It Done Solutions (Kingsville, Canada)
- Church Customer
- Website Owner's Manual
- Website Care Plan
- Website User Guide
- Sermon Formatting Guide for Website Posts
- How to Create Videos for Streaming
- Tips and Techniques for Online Streaming (online training)
- How to Use Gmail (online training)
- How to Use MailPoet (online training)
- Retail Customers
- Website Owner's Manuals
- Website Care Plans
- Architect Customer
- Using SharePoint
- Email & File Sharing
- NAS Cloud Storage - Setup and User Guide
- Network & Surveillance: Architecture & Usage Guide
- Microsoft Office 365 User Guide
- NGO Customers
- Website Owner's Manuals
- Website Care Plans
- Email Migration Strategy (SMTP to Office 365) and Project Plans
- Website Style Guides
- Detailed Website User Guides
- First Time Office 365 User - User Guide
- eLearning (LMS) Customer
- MS Word Templates for Courses / Lessons / Activities for LearnDash LMS
- Course Design Notes & Membership Details
- LMS - Student Registration Process User Guide
Oil & Gas Industry (Calgary, Canada)
- Strategic Planning’ – Published in May/June 1990 issue of The Computer Operations Manager
- Outsourcing: Evolution and Opportunities
- COM Production Feasibility Study
- VM Operations Procedures
- Laser Printer Strategy
- Data Centre Operating Plan
- Data Centre Short Range Strategic Plan
- Disaster Recovery and Contingency Plan
- Data Centre Training Plan
- Four Year Capacity Plan
- Technical Support Project Plan
- ACF2 Security Administration Procedures
Cantel Inc. (Toronto, Canada)
- Data Centre Migration Strategy
- Human Resources Documents
- ACF2 Security Documentation
- Operations and Technical Support Documentation
- Data Centre Hardware: RFP
Prentice-Hall Canada Inc (Toronto, Canada)
- Revised Short Range IT Strategic Plan: 1984
- Security Systems Study
- Data Administration Charter
Hewlett-Packard (Grenoble, France)
- Help Desk and User Support Processes – Manual Systems, Automated Systems and Self-Help Systems
Hewlett-Packard GmbH (Boeblingen, Germany)
- Crisis Management Planning for Y2K Rollover Period
- Risk Assessment & Contingency Planning for Y2K Rollover Period
Practical Education Institute Ltd (New Plymouth
- IT Three Year Strategic Plan
- System Architecture for Student Management & e-Learning System
- Blended Learning Computer Infrastructure – Strategy and RFQ
- ISO 9001 Accredited Operations and QC/QA Manuals - Operations Procedures Manuals, Quality Assurance and Quality Control Manuals
Gullivers Pacific (Auckland, New Zealand)
- PC Facilities Management Requirements’ and ‘Service Level Agreements
- GuIDECS - Executive Overview’ - Gullivers Information Distribution and Electronic Commerce System - Executive Overview
- GuIDECS - System Architecture’ - Gullivers Information Distribution and Electronic Commerce System - Strategic Plan and System Architecture
- PC Implementation Plan’ (for over 160 travel agency shops across NZ)
- GuIDECS Implementation Budget’ - AU$8mm budget for implementation of PCs for 162 shops throughout New Zealand
- WAN Communications’ Request for Quotation
- PC Hardware and Software’ Request for Quotation
- Application Integration Design Notes’ (Tour wholesale, Ticketing, Accounting, Front & Back Office, and Airline CRS)
IATA (Geneva, Switzerland and Sydney, Australia)
- LAN Implementation – Feasibility and Budgets
- Data Processing Centre Budgets
- Software Development Budgets
- Standard Software Development – System Abstract
- PC Implementation Standards
- LAN Implementation Guidelines
- Requests for Quotation (numerous)
- Problem Management: Procedures
- Change Control: Procedures
- Request for Service: Procedures
- Human Resources: Job Descriptions & Objectives
- Office Automation Network: Architecture and Implementation
- Board Reports to IATA Australia Airline Members