Abacus International (Singapore)

• 'Abacus Interactive - Membership System Business Requirements and Architecture'
• 'Abacus Interactive - E-business and E-commerce Requirements and Architecture'
• 'Abacus Interactive - Hotel Retail System Business Requirements'

Asia Travel Network (Kuala Lumpur, Malaysia)

• Technical Architecture & Implementation Strategy for Looking and Booking Airfares System

Promisant Ltd

• Global Multi-Currency Credit Card Processing – Payment Architecture for the Airline Industry
• Global Multi-Currency Credit Card Processing – Overview of system capabilities
• System Architecture for Multi-Currency Credit Card Processing for Airline Web Sites, GDS and Travel Agencies
• Proposal for the provision of Multi-Currency Credit Card Processing Capabilities
• Credit Card Processing System Integration: Business Requirements Definition and System Architecture

Ergon Energy

• Travel Management Blueprint
• Corporate Travel Management Self Booking System – Business Requirements & System Specifications
• Corporate Travel Policies and Travel Safety / Security Guidelines

Adventist Retirement Villages

• Lotus Notes – Admission & Nursing Care Management System

ABEX Management

• VPN Recommendation, Budget & Implementation Strategies

QSI Payments

• Sabre Merchant Pay – Bank Emulator: Application Design Specification
• Sabre Merchant Pay – Billing System Functional Requirements Document
• Sabre Merchant Pay – Functional Requirements Specification
• Sabre Merchant Pay – Merchant Administration Requirements: Application Design Spec.
• Product Specification – GDS Payment Portal
• Product Specification – Airline Enterprise Payment Portal
• Position Paper – Multi-acquirer and multi-currency requirements

Gladstone Area Water Board

• Information Systems Strategic Plan – 1999 to 2001: Executive Summary
• Information Systems Strategic Plan – 1999 to 2001: Technical Architecture

Department of State Development

• Business Online – Technical Architecture

Federal Airports Corporation

• Corporate Information Systems Restructure – Airport Privatisation Information Systems Decentralisation Architecture for 2nd Stage Airports

Flight Centre Ltd

• System Analysis & Design Documentation for Corporate Travel System
• Flight Centre – IT 3 Year Strategic Plan
• Macintosh versus PCs – Comprehensive Evaluation & Case Studies with Travel Agents
• Ticket Centre Systems Architecture Recommendations
• Wide Area Network Selection And Implementation Recommendation
• Corporate Shop System Functional Specification
• Voice / Fax Integration Strategies
• Information Technology Budgets
• Information Technology’s 7 Year Vision for Flight Centre

IATA (Geneva, Switzerland and Sydney, Australia)

• LAN Implementation – Feasibility and Budgets
• Data Processing Centre Budgets
• Software Development Budgets
• Standard Software Development – System Abstract
• PC Implementation Standards
• LAN Implementation Guidelines
• Requests for Quotation (numerous)
• Problem Management: Procedures
• Change Control: Procedures
• Request for Service: Procedures
• Human Resources: Job Descriptions & Objectives
• Office Automation Network: Architecture and Implementation
• Board Reports to IATA Australia Airline Members

Krawma (Bong Thom), Cambodia

• OCTAL (Office Collaboration, Tasks, Activities and Library)
  • User Guide
  • Next Gen Architecture
• Sales and Marketing – Content & Brands Style Guide
• Standards and Procedures
  • Management Reporting Templates and Guidelines
  • Organization Chart & Company Structure
  • Job Descriptions
  • Staff Appraisal and Evaluation – Procedures & Forms
  • Staff Attendance and Leave – Procedures & Forms
  • Staff Training, Orientation, Development and Handover – Procedures & Forms
  • Scrum & Agile Training
  • Company Policies and Rules
  • Templates – Memos, Letterheads, Emails, Product Roadmap
  • Management Team – OKRs

New Day New Life 

• Annual Reports
• IT Policies and Procedures
• Job Descriptions
• Media releases
• Newsletters to Donors and Supporters
• How to View / Add / Update Users in Office 365

Khalibre Pty Ltd

• Numerous job descriptions
• White Papers – Power of eLearning for Cross-Cultural Field Workers
• Product Roadmaps for eLearning SaaS Platform
• Product architecture & use case diagrams
• Weekly Sprint & Epic Planning Documents
• Learning Management System Requirements Documents for two major clients
• Platform Model – Infrastructure and Core Components
• eLearning System – Business Requirements Documents
• Development Staff – One year resource planning forecast
• Migration Plans for major software upgrade
• Quality Assurance – Procedures, Scripts, and Guidelines
• B2B and B2C Life Cycle Architecture for eLearning SaaS Platform
• Recommendation for DevOps Continuous Integration & Continuous Deployment (CI/CD)
• Payment Processing – Revised Strategy and Approaches

HOPE International School

• Numerous job descriptions
• Board Report – Recommendations & Requirements for becoming a charity
• IT Strategic Planning & Budgets
• HOPE North IT Infrastructure – Project Plans and Budgets
• Public Relations – Fundraising Campaigns

Digital Divide Data

• Laptop Policies and Procedures
• Internet Security and Usage Policies
• Data Archive Policy
• Data Security Policy
• Password Policy
• Staff Resource Planning and Budget Forecasts
• Monthly Budgets and Forecast reports by Project
• Numerous Job Descriptions
• Organization Restructure for Operations Group

Hewlett-Packard (Grenoble, France)

• Help Desk and User Support Processes – Manual Systems, Automated Systems and Self-Help Systems

Hewlett-Packard GmbH (Boeblingen, Germany)

• Crisis Management Planning for Y2K Rollover Period
• Risk Assessment & Contingency Planning for Y2K Rollover Period

Practical Education Institute Ltd (New Plymouth

• IT Three Year Strategic Plan
• System Architecture for Student Management & e-Learning System
• Blended Learning Computer Infrastructure – Strategy and RFQ
• ISO 9001 Accredited Operations and QC/QA Manuals - Operations Procedures Manuals, Quality Assurance and Quality Control Manuals

Gullivers Pacific (Auckland, New Zealand)

• PC Facilities Management Requirements’ and ‘Service Level Agreements
• GuIDECS - Executive Overview’ - Gullivers Information Distribution and Electronic Commerce System - Executive Overview
• GuIDECS - System Architecture’ - Gullivers Information Distribution and Electronic Commerce System - Strategic Plan and System Architecture
• PC Implementation Plan’ (for over 160 travel agency shops across NZ)
• GuIDECS Implementation Budget’ - AU$8mm budget for implementation of PCs for 162 shops throughout New Zealand
• WAN Communications’ Request for Quotation
• PC Hardware and Software’ Request for Quotation
• Application Integration Design Notes’ (Tour wholesale, Ticketing, Accounting, Front & Back Office, and Airline CRS)

IATA (Geneva, Switzerland and Sydney, Australia)

• LAN Implementation – Feasibility and Budgets
• Data Processing Centre Budgets
• Software Development Budgets
• Standard Software Development – System Abstract
• PC Implementation Standards
• LAN Implementation Guidelines
• Requests for Quotation (numerous)
• Problem Management: Procedures
• Change Control: Procedures
• Request for Service: Procedures
• Human Resources: Job Descriptions & Objectives
• Office Automation Network: Architecture and Implementation
• Board Reports to IATA Australia Airline Members